Privacy Policy

Effective Date: 01.04.2025
Last Updated: 01.04.2025

1. Introduction

This Privacy Policy describes how Omnibl, a brand of SHTRACK BG EOOD (“we,” “us,” or “our”), collects, uses, and safeguards your personal data when you access our website www.omnibl.com (the “Site”) and use our translation services (the “Services”).

We are committed to complying with the General Data Protection Regulation (GDPR) and all applicable Bulgarian and EU data protection laws.

2. Who We Are

Legal Entity: SHTRACK BG EOOD
Company Number (ЕИК): 201099172
VAT Registered: BG201099172
Legal Form: Sole Limited Liability Company (ЕООД)
Registered Address:
Bulgaria, Varna, r-n Odessos, 72 Tsar Osvoboditel Blvd, Entrance 1, Floor 1
Contact Email: [email protected]

3. What Data We Collect

We collect the following personal data:

3.1 Data You Provide

First and Last Name
Email Address
Payment Information (processed securely via Stripe)

3.2 Automatically Collected Data

IP address
Browser type and operating system
Pages visited and interaction patterns (via analytics and cookies)

4. How We Collect Data

Forms: For account creation, support, and subscriptions
Cookies and Analytics: Used to track usage, improve user experience, and analyze site performance
Stripe: For secure payment processing

5. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity: To deliver the Services you subscribed to
Legitimate interest: For analytics and service improvement
Consent: For non-essential cookies and marketing communications
Legal obligation: To comply with applicable laws (e.g., tax regulations)

6. How We Use Your Data

To create and manage your user account
To process payments and issue invoices
To provide technical support
To analyze service performance and user engagement
To send essential service notifications

7. Data Sharing

We share data only with:

Stripe: For payment processing (PCI DSS-compliant)
Analytics Providers: Such as Google Analytics
Legal authorities: If legally required

8. Data Retention

Your data is stored while your account is active
If you request account deletion, we retain your data for 30 days, then permanently delete it
We may retain transaction records for legal and accounting purposes as required by Bulgarian law

9. Your Rights (Under GDPR)

You have the right to:

Access your personal data
Correct inaccuracies
Request deletion
Object to certain processing
Withdraw consent (where applicable)
File a complaint with a supervisory authority (in Bulgaria or your home country)

To exercise your rights, email us at [email protected].

10. Security Measures

HTTPS encryption on all pages
Planned implementation of public/private key encryption for stored files—ensuring only the file owner can decrypt them
Strict access controls and secure server infrastructure

11. International Transfers

Your data is stored and processed on servers located in Bulgaria. We do not transfer your data outside the EEA.

12. Children’s Privacy

Our Services are not intended for users under 16 years old. If we learn that we have collected personal data from a child under 16 without verifiable parental consent, we will delete it immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Major changes will be notified by email or a prominent notice on our Site.

14. Contact

For privacy-related questions or data access requests, contact:
📧 [email protected]